This Privacy Policy describes how Emaar Homes Pty Ltd (ABN 55 201 276 124) and its related bodies corporate and businesses (Emaar) collect and use your personal information.
Our Commitment to Your Privacy
Emaar respects the rights and privacy of all individuals and is committed to complying with the Privacy Act 1988 and the Australian Privacy Principles and protecting the personal information Emaar holds.
This Privacy Policy is provided free of charge.
Why Do We Collect Personal Information?
Emaar generally collects your personal information as part of providing you its products and services, informing you about them, complying with its contractual and other legal obligations, running promotions and other marketing activities, or administering Emaar’s relationship with you by responding to your enquiries and providing you with information about Emaar events, products, and services that may be of interest to you.
Emaar needs your personal information to carry out these aims. Emaar may use your personal information for those purposes, any other purpose listed on a collection statement at the point of collection, or in any other way made clear at the time of collecting the personal information.
How Do We Collect Personal Information?
Emaar may collect your information in person by sales and customer service staff, via its websites, social media pages, smartphone applications, phone calls, and at display sites and other installations on paper forms or electronic devices (Collection Channels).
Emaar may also collect information from you if you provide products and/or services to Emaar (Service Provider Channels), and this personal information is generally collected to assist in obtaining the products and/or services from you.
What Personal Information Do We Collect?
Emaar collects the types of personal information required to assist with providing Emaar’s products and services and informing you about them.
- Your name, date of birth, phone number, email, and home address.
- Information to assist with Emaar’s customer relationship management and market research functions, including your interests, experiences, and preferences.
- For specific contracting or finance purposes, loan application information, financial/banking information, guarantor/next of kin contact details.
- Through Service Provider Channels, information about your employment or trading history and any business, company, or related entity you are involved with.
How Do We Use Your Personal Information?
Emaar may use your personal information for the primary purpose for which it was collected, i.e., the purpose specified in a privacy collection statement through a particular Collection Channel or Service Provider Channel or the purpose that could be reasonably expected at the time the information was collected. Emaar may also use your personal information for a secondary related purpose.
By submitting your personal information, you consent to Emaar using it to:
- Provide you with products or services;
- Complete an activity that you have chosen to undertake;
- Administer Emaar’s relationship with you;
- Monitor online activity on the Emaar website(s) and/or application(s);
- Market, improve, and add to Emaar’s products and services (including online);
- Respond to a serious threat to an individual’s life or to public health or safety;
- Respond to suspected unlawful activity; or
- Where required or authorised by law.
To Whom Will Your Information Be Disclosed?
Emaar may disclose personal information to other entities in the Emaar group of companies to help achieve one of the purposes described above or as required by law.
Emaar may also provide personal information:
- To third parties engaged by Emaar to provide services, including IT services such as storing and managing databases, processing credit card information, mail outs, debt collection, marketing research, and advertising;
- To third parties authorised by you to receive personal information held by us;
- If your enquiry relates to building in Melbourne and Geelong with the HomeSolution brand, your details will be sent to Emaar's preferred finance broker Loan Gallery Finance Pty Ltd ACN 163 825 670, Australian Credit Licence 475302 to provide you with credit assistance.
Can You Remain Anonymous or Withhold Personal Information?
Yes. Where practical, you may choose not to identify yourself, deal with us on an anonymous basis, or use a pseudonym.
In some instances, if you do not provide Emaar with required personal information, Emaar may not be able to provide you with the requested product or service, allow you to participate in promotion activities, or obtain the product or service you are offering.
As a result, Emaar may need to cease existing sales processes, suspend, cancel or renew a contract (subject to its terms and conditions and relevant laws), withdraw an invitation or offer, or decline your entry into a competition.
Will You Receive Direct Marketing?
If you provide us with your personal information and consent to receiving direct marketing communications from Emaar, you authorise us to send you promotional messages and materials related to Emaar’s products and services, unless you submit a later request not to receive direct marketing communications.
Emaar’s direct marketing messages and materials will contain a prominent statement (including, for electronic messages, a functional unsubscribe facility) that you may request not to receive direct marketing communications.
If you do not wish to receive marketing or other communications from us, please submit a request not to receive direct marketing communications or use the unsubscribe facility provided in the most recent communication from us or contact us using the details provided below.
Will Your Information Be Disclosed Overseas?
Emaar is unlikely to disclose your personal information to any person or entity outside Australia, but will inform you if and when this is necessary.
How Can You Access and Correct Your Personal Information?
You generally have the right to access your personal information free of charge, subject to some limitations contained in the Privacy Act 1988.
The Australian Privacy Principles set out some circumstances in which Emaar is not required to provide you with such access. If you request your personal information and any of these circumstances exist, you may be given access to the personal information in a way that is permitted under the Privacy Act 1988.
To protect personal information held by Emaar, you may need to confirm your identity before access to your personal information is granted. It may take some time to process your application for access and retrieve information from storage (if applicable).
Emaar encourages you to update us so that Emaar has accurate, current, and complete information. You may correct any errors or request that Emaar deletes all or some of your personal information. You may also submit a request not to have any further contact from us.
Does Emaar Use 'Cookies'?
Yes. When you use Emaar’s website(s) and/or app(s), Emaar or its IT service providers may obtain information using technologies such as cookies, tags, web beacons, navigational data collection (log files, server logs, and clickstream data), and other storage technologies. For example, Emaar or its IT service providers may collect information like the date, time, and duration of visits and which webpages are accessed. This information is generally not linked to your identity, except where it is accessed via links in Emaar e-messages or where you have identified yourself. Emaar may use knowledge of your user experience to better understand what products or services may be of interest to you.
Emaar has implemented various analytic programs provided by third parties, including Facebook Custom Audience, Facebook Pixel, and Google Analytics features based on Display Advertising (Google Analytics Remarketing, Display Network Impression Reporting, and Demographics and Interest Reporting) to assess the performance of its website and mobile applications and to provide targeted ads. The information obtained for these purposes contains aggregated, de-identified information, and these third parties may show our ads on sites on the internet or mobile apps by using cookies (or similar technologies) to serve targeted ads.
Managing Your Cookie and Other Preferences:
- Google Ads Settings: You can opt-out or manage your preferences at any time and customise your Google Display Network Ads at https://www.google.com/settings/ads
- Facebook Advertising Preferences: You can customise your advertising preferences at https://www.facebook.com/help/109378269482053
- Adobe Analytics Tracking: You can opt-out of Adobe Analytics tracking and on-site personalisation services at http://www.adobe.com/au/privacy/opt-out.html#4
- General Ad Choices: More information about how to opt out of cookies being used by third-party ad services is found at http://www.aboutads.info/choices
How Can You Complain About Privacy Breaches?
If you have a complaint regarding the collection, use, or disclosure of your personal information, please contact the Emaar Privacy Officer via the details provided below. The Emaar Privacy Officer will review all complaints received and respond to each complainant upon due consideration (which may require further information to be provided).
Who Can You Contact About Your Personal Information?
To contact Emaar about your personal information, concerns, or complaints, email us at privacy@emaar.com.au.
Alternatively, write to:
Emaar Privacy Officer
501 Blackburn Road,
Mt Waverley VIC 3149.
Will This Privacy Policy Change?
Emaar may amend this Privacy Policy from time to time. Amendments will be effective immediately upon notification on this website.
Latest version updated: 30 March 2021.